Refund and Cancellation Policy

Effective date: October 12, 2026. Questions: support@smashinreps.com.

Cancel any time

You can cancel a personal membership at any time from the billing portal (link on your account page) or by emailing support@smashinreps.com. When you cancel, you keep access until the end of the billing period you already paid for, and you will not be charged again. We do not prorate or refund the unused part of a period after you cancel.

30-day money-back guarantee

If Smashin' Reps is not working for you, email us within 30 days of your first charge and we will refund it in full, as long as you gave it a real try: you used the app and followed your plan at least 75% of the time (as shown by the consistency score in your account) during those 30 days. The guarantee is available once per customer and applies to your first charge only, not to renewals.

Renewals

Subscriptions renew automatically. We do not refund renewal charges, so cancel before the renewal date if you do not want to continue. If you were charged by mistake or twice, email us and we will fix it.

Annual plans

Annual plans are billed once per year. Cancel before the renewal date to avoid the next charge. After the 30-day guarantee window, annual charges are not refundable.

Founder rate

The founder rate stays locked only while the subscription stays continuously active. If you cancel or let it lapse, the rate ends.

Gym memberships

If you joined through a gym or trainer, your membership is billed by that gym or trainer. Contact them about refunds or cancellations. Smashin' Reps does not refund what you pay a gym. If you leave your gym and have a personal subscription with us, it ends at the close of your current billing period with no refund or proration.

Failed payments

If a payment fails we will retry and email you. If it still fails, access may be paused until the payment is fixed.

Exceptions

Where the law gives you refund or cancellation rights that this policy does not, those rights apply. We may issue a refund in cases such as duplicate charges or billing errors.

How to ask

Email support@smashinreps.com from the address on your account, with your name and the date of the charge. We aim to reply within 2 business days, and refunds go back to the original payment method through Stripe, which can take 5 to 10 business days to appear.